HOW TO RETURN ITEMS TO US
Changed your mind? No problem – unused items can be returned to us for free within 180 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please contact firstname.lastname@example.org to obtain our free post address.
Please note that we can only accept returns purchased from www.restora.co.uk.
It is a good idea to obtain proof of postage when you send your item – just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information, please email email@example.com.
Read our full terms and conditions.
I am unhappy with the quality of my purchase. What do I do?
We really hope you never need to read this question but understand that sometimes this may be the case. We are sorry you are unhappy with the quality of one of our products and we would like to help you resolve the problem quickly. The fastest way for us to help you is to email us at firstname.lastname@example.org.
Have you received my returned goods?
We will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.
I’ve returned my order, how long does it take for a refund?
Once Restora™ have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as ‘Restora’.
How do I arrange a return or exchange?
We want you to be happy with your purchase so we have an extra long returns period of 180 days for unused, unwanted products. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please fill in and include the simple returns form and wrap the product well in protective packaging (good old fashioned bubble wrap does the trick). Then send it to the following address: